Guide
What should a website maintenance agreement include?
By Tamás Mezei · Updated
A practical guide to backups, updates, monitoring, hosting, bug fixes and clear maintenance responsibilities.
A practical guide to backups, updates, monitoring, hosting, bug fixes and clear maintenance responsibilities.
What is usually included?
Depending on the agreement: regular updates, backups, availability checks, security reviews and technical issue handling. Define the exact scope in writing.
What needs a separate agreement?
Hosting and domain fees, included content changes, billing for development work, response arrangements and administrator access.
Why test your backups?
Backups are useful only if they can be restored when needed. Check recoverability, retention periods and storage separate from the live system.
How do you choose a maintenance plan?
Consider the website's business role, traffic, integrations and downtime impact. A brochure website and an application supporting daily operations need different levels of support.
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